Local in Barbour County (11)
ABC Trust (Alabama Business Charitable Trust Fund)
Local · 57 Alabama counties
Helps pay heating and cooling bills through local community action agencies.
No phone listed · Website ↗
- Who
- Low-income families and households facing temporary financial problems.
- Good to know
- Apply through your county community action agency (agency finder: https://caaalabama.org/resources/agency-finder/). Funded by Alabama Power shareholders.
Catholic Social Services of Dothan
Local · 8 Alabama counties
Emergency Assistance Ministry by appointment Mon-Fri 9am-3pm: rent, utilities, medicine, transportation, food, clothing, furniture/appliances.
(334) 793-3601
- Who
- Anyone in crisis regardless of religion; bring photo ID for adults, lease/mortgage, current bills, proof of income, SS cards for household; limited, usually one-time help.
- Where
- 557 E Main St, Dothan 36301
- Email
- cssdothan@mobarch.org
- Good to know
- Appointments may be scheduled via (251) 434-1500.
Dixie Electric Cooperative - Project Share
Local · 8 Alabama counties
Project Share (Salvation Army-administered, member-funded) pays energy bills for families in need; levelized billing, prepay; co-op may grant extensions on past-due balances.
(888) 349-4332
- Who
- Members of the cooperative; hardship/elderly/disabled members for assistance funds.
- Where
- 9100 Atlanta Highway, Montgomery, AL 36117
- Good to know
- Apply through the Salvation Army. Counties from co-op service-area page. Email pr@dixie.coop. Ask the co-op about payment extensions and medical/life-support flags; Alabama PSC Rule 12(E) does not regulate co-op disconnect rules, each co-op's own board policy applies.
Pea River Electric Cooperative
Local · Barbour, Coffee, Dale, Henry Counties, AL
Posts local payment-assistance agency list (HRDC, OCAP, Salvation Army, SEACAP, Catholic Social Services); energy efficiency loans.
(800) 264-7732
- Who
- Members of the cooperative; hardship/elderly/disabled members for assistance funds.
- Where
- 1311 W. Roy Parker Road, Ozark, AL 36360
- Good to know
- Referrals: Barbour HRDC 334-687-8372, Utilities Clearing House 334-687-2896; Dale OCAP 334-774-2011, Salvation Army 334-774-6510; Henry SEACAP 334-406-1006; Catholic Social Services 334-793-3601. Local (334) 774-2545. Ask the co-op about payment extensions and medical/life-support flags; Alabama PSC Rule 12(E) does not regulate co-op disconnect rules, each co-op's own board policy applies.
Project SHARE (Alabama Power / Salvation Army utility assistance)
Project Share
Local · 52 Alabama counties
Helps pay Alabama Power bills; apply at the listed agency for your county (Salvation Army office or community action agency).
(205) 328-2420
- Who
- Alabama Power customers in crisis, priority to older adults (60+) and people with disabilities.
- Where
- 2015 26th Ave N, Birmingham 35234
- Good to know
- County list = counties in the Project SHARE servicing-agency table (Alabama Power territory). Priority group is from general program info, confirm with agency.
Project SHARE (Alabama Power / Salvation Army) - statewide line
Project SHARE
Local · 57 Alabama counties
Emergency winter (and summer, if funds allow, for medical emergencies) power-bill help funded by Alabama Power customer donations; also serves rural electric co-op customers.
(205) 328-2420 ext. 2
- Who
- Low-income Alabamians age 60+ and/or disabled.
- Where
- PO Box 11005, Birmingham, AL 35202 (donations)
- Good to know
- Apply at the local Project SHARE partner agency for your county (separate entries); call ext. 2 for the local office. Program page says 57 counties served.
Project SHARE intake - Southeast Alabama Community Action Partnership (SEACAP)
Project SHARE
Local · Barbour, Coffee, Geneva, Henry, Houston Counties, AL
Takes Project SHARE applications for emergency power-bill help (Alabama Power and rural electric co-op customers), mainly winter and peak summer.
334-897-2667
- Who
- Low-income residents age 60+ and/or disabled; bring ID, bill/cutoff notice, proof of income.
- Where
- 100 George Wallace Drive, Enterprise, AL 36331
- Good to know
- Listed as the Project SHARE partner agency on the Salvation Army Project SHARE county table. County lines: Barbour 334-897-2667; Coffee 334-347-0881; Geneva 334-347-0881; Henry 334-347-0881; Houston 334-347-0881.
South Alabama Electric Cooperative
Local · 9 Alabama counties
Electric service; office Mon-Fri 8am-5pm.
(334) 566-2060
- Who
- Members of the cooperative; hardship/elderly/disabled members for assistance funds.
- Where
- 13192 Highway 231, Troy, AL 36081
- Good to know
- Toll-free (800) 556-2060. Counties approximate. No assistance program found online - ask; refer to Project SHARE/OCAP. Ask the co-op about payment extensions and medical/life-support flags; Alabama PSC Rule 12(E) does not regulate co-op disconnect rules, each co-op's own board policy applies.
Tallapoosa River Electric Cooperative
Local · 7 Alabama counties
Electric service; main office 8am-5pm CT, Fort Mitchell 8am-5pm ET.
(334) 864-9331
- Who
- Members of the cooperative; hardship/elderly/disabled members for assistance funds.
- Where
- 15163 U.S. Hwy 431 South, LaFayette, AL 36862
- Good to know
- Toll-free (800) 332-8732. No assistance program found online - ask. Ask the co-op about payment extensions and medical/life-support flags; Alabama PSC Rule 12(E) does not regulate co-op disconnect rules, each co-op's own board policy applies.
The Salvation Army Pike County Service Center
Local · Barbour, Bullock, Crenshaw, Pike Counties, AL
Emergency assistance for Pike-area residents; call for hours.
(334) 808-1069
- Who
- Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.
- Where
- 509 S Brundidge St, Troy 36081
- Good to know
- Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/).
Alabama Public Service Commission - utility complaints & disconnect rules
Local · 67 Alabama counties
Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.
No phone listed · Website ↗
- Who
- Customers of investor-owned utilities (not co-ops, municipal or most water boards).
- Good to know
- Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.
Statewide programs that serve Barbour County (9)
LIHEAP energy assistance
Southeast Alabama Community Action Partnership
Statewide, AL
Federal energy help paid straight to the power or gas company. Every Alabama county is served by a Community Action Agency that takes the applications.
844-680-2044
- Who
- Income at or under 150% of the federal poverty level. Heating season: Oct 1 – Apr 30.
- Where
- 100 George Wallace Dr, Enterprise 36330
- Good to know
- Office line: 334-347-0881. This is the LIHEAP agency for Barbour County (ADECA list).
- Bring
- Photo ID
- Social Security cards for everyone in the home
- Last month's income proof for every adult
- Utility bill in the applicant's name
ABC Trust energy help
Alabama Business Charitable Trust (Alabama Power)
Statewide, AL
Emergency help with energy bills, given out through the county LIHEAP agency.
Ask the LIHEAP agency above
- Who
- Low-income households or those in temporary hardship
Alabama electric cooperatives (AREA)
Alabama Rural Electric Association
Statewide, AL
Points co-op members to their local electric cooperative for billing help.
1-800-410-2732
- Who
- Members of Alabama electric cooperatives
Alabama Power low-income bill credit
Alabama Power
Statewide, AL
A $14.50 monthly credit on the power bill.
1-800-245-2244
- Who
- Alabama Power customers receiving SSI or Medicaid for Low Income Families
Alabama Power Special Needs Assistance
Alabama Power
Statewide, AL
Due dates matched to benefit check dates, Braille or large-print bills, and services for deaf customers.
1-800-245-2244
- Who
- Alabama Power customers with special needs or on monthly government checks
Project SHARE
Salvation Army of Greater Birmingham
Statewide, AL
Emergency help with power bills for older and disabled Alabamians, funded by Alabama Power customers and electric co-ops.
(205) 328-2420
- Who
- Age 60+ or a person with a disability
Public Service Commission consumer complaints
Alabama Public Service Commission
Statewide, AL
Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.
1-800-392-8050
- Who
- Customers of PSC-regulated utilities
United Way 2-1-1
Anywhere
Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.
2-1-1
- Who
- Anyone
Weatherization
Southeast Alabama Community Action Partnership
Statewide, AL
Free home energy upgrades like insulation and air sealing that lower bills going forward. The state line routes them to their county's agency.
844-680-2044
- Who
- Income at or under 200% of the federal poverty level
- Where
- 100 George Wallace Dr, Enterprise 36330
- Good to know
- Office line: 334-347-0881.
Other help in Barbour County