Gas and Heating Bill Help in Clarke County, AL

10 programs for help paying gas, propane and heating bills in Clarke County, Alabama, including 4 local options. Phone numbers, who qualifies and what to bring. Call first: funding opens and closes.

Local in Clarke County (4)

CMC Natural Gas (Clarke-Mobile Counties Gas District)

Local · Baldwin, Clarke, Escambia, Mobile, Washington, Wilcox Counties, AL

Natural gas service; 24/7 customer service line.

(800) 449-3338
Who
CMC Gas customers.
Email
customerservice@cmcgas.com
Good to know
Alt phone 251-246-2428. Service area from company site (north Mobile County). No assistance program listed - ask about arrangements.

The Salvation Army Clarke County Service Center

Local · Clarke County, AL

Emergency assistance for Clarke County residents; call for hours.

(334) 636-9840
Who
Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.
Where
122 Wilson Ave W, Thomasville 36784
Good to know
Directory gives no county list; Clarke assumed from name. May also help Monroe/Wilcox residents - call to confirm.

The Salvation Army Jackson (Clarke County) Social Services

Local · Clarke County, AL

Social services office in Jackson; call for hours.

(251) 246-5693
Who
Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.
Where
3660 N College Ave, Jackson 36545
Good to know
Counties not stated by SA; Clarke assumed.

Alabama Public Service Commission - utility complaints & disconnect rules

Local · 67 Alabama counties

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

No phone listed · Website ↗
Who
Customers of investor-owned utilities (not co-ops, municipal or most water boards).
Good to know
Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

Statewide programs that serve Clarke County (6)

LIHEAP energy assistance

Community Action Agency of South Alabama

Statewide, AL

Federal energy help paid straight to the power or gas company. Every Alabama county is served by a Community Action Agency that takes the applications.

877-246-7836
Who
Income at or under 150% of the federal poverty level. Heating season: Oct 1 – Apr 30.
Where
26640 N Pollard Rd, Daphne 36526
Good to know
Office line: 251-626-2646. This is the LIHEAP agency for Clarke County (ADECA list).
Bring
  • Photo ID
  • Social Security cards for everyone in the home
  • Last month's income proof for every adult
  • Utility bill in the applicant's name

ABC Trust energy help

Alabama Business Charitable Trust (Alabama Power)

Statewide, AL

Emergency help with energy bills, given out through the county LIHEAP agency.

Ask the LIHEAP agency above
Who
Low-income households or those in temporary hardship

Public Service Commission consumer complaints

Alabama Public Service Commission

Statewide, AL

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

1-800-392-8050
Who
Customers of PSC-regulated utilities

Spire Alabama assistance

Spire Alabama (natural gas)

Statewide, AL

Waives the monthly charge for SSI households, DollarHelp toward gas bills, payment plans and budget billing.

1-800-292-4008
Who
Spire customers; SSI households for the waiver; up to 300% of poverty for DollarHelp

United Way 2-1-1

Anywhere

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

2-1-1
Who
Anyone

Weatherization

Community Action Agency of South Alabama

Statewide, AL

Free home energy upgrades like insulation and air sealing that lower bills going forward. The state line routes them to their county's agency.

877-246-7836
Who
Income at or under 200% of the federal poverty level
Where
26640 N Pollard Rd, Daphne 36526
Good to know
Office line: 251-626-2646.

Other help in Clarke County