Water Bill and Shutoff Help in Colbert County, AL

Catholic Center of Concern - Huntsville (North Alabama)

Rent/mortgage and utility help, life-threatening prescriptions, clothing room, diapers; apply by telephone intake.

Who

Low-income residents of the 9 listed North Alabama counties, regardless of religion.

Where

1010 Church St, Huntsville 35801

Good to know

Alt phone (256) 489-3484.

St. Vincent de Paul - Florence

Emergency financial help; calls taken Thursdays after 9:30am.

Who

Residents in need

Good to know

Listed on City of Florence bill-assistance page.

SVdP - St. Joseph Conference (Florence)

SVdP

Emergency assistance for the Shoals; SVdP thrift store at 659 S Poplar St, Florence.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Good to know

Phone from earlier local research; verify.

The Salvation Army Florence Corps (Shoals Area)

Emergency assistance for the Shoals; call for hours.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

1601 Huntsville Rd, Florence 35630

Good to know

Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/).

Alabama Public Service Commission - utility complaints & disconnect rules

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

Who

Customers of investor-owned utilities (not co-ops, municipal or most water boards).

Good to know

Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

H2O Foundation

Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).

Who

Central Alabama Water customers who meet income and situation guidelines

Good to know

Call the water company the same day so the account is held while H2O reviews.

Public Service Commission consumer complaints

Alabama Public Service Commission

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

Who

Customers of PSC-regulated utilities

United Way 2-1-1

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

Who

Anyone