Local in Dale County (13)
ABC Trust (Alabama Business Charitable Trust Fund)
Local · 57 Alabama counties
Helps pay heating and cooling bills through local community action agencies.
No phone listed · Website ↗
- Who
- Low-income families and households facing temporary financial problems.
- Good to know
- Apply through your county community action agency (agency finder: https://caaalabama.org/resources/agency-finder/). Funded by Alabama Power shareholders.
Catholic Social Services of Dothan
Local · 8 Alabama counties
Emergency Assistance Ministry by appointment Mon-Fri 9am-3pm: rent, utilities, medicine, transportation, food, clothing, furniture/appliances.
(334) 793-3601
- Who
- Anyone in crisis regardless of religion; bring photo ID for adults, lease/mortgage, current bills, proof of income, SS cards for household; limited, usually one-time help.
- Where
- 557 E Main St, Dothan 36301
- Email
- cssdothan@mobarch.org
- Good to know
- Appointments may be scheduled via (251) 434-1500.
Covington Electric Cooperative
Local · 8 Alabama counties
Flex Advantage Pre-Pay and payment options; offices Mon-Thu 7am-5pm, every other Fri 7am-4pm (Andalusia and Enterprise).
(800) 239-4121
- Who
- Members of the cooperative; hardship/elderly/disabled members for assistance funds.
- Where
- 18836 US Highway 84, Andalusia, AL 36421
- Good to know
- Enterprise office 19349 Hwy 134. Local (334) 222-4121. Counties approximate. No hardship fund found online - ask; refer to Project SHARE/OCAP. Ask the co-op about payment extensions and medical/life-support flags; Alabama PSC Rule 12(E) does not regulate co-op disconnect rules, each co-op's own board policy applies.
Dothan Utilities
Local · Dale, Houston Counties, AL
City electric and water utility; collections office handles payments/arrangements Mon-Fri.
(334) 615-3300
- Who
- Dothan utility customers.
- Where
- 200 Kilgore Drive, Dothan, AL 36301
- Good to know
- Collections (334) 615-4100, 126 N Saint Andrews St, Room 105. Outages/water emergencies (334) 615-3302. Assistance programs not verified; Project SHARE intake: Salvation Army Dothan 334-792-1911. Main office hours listed Mon-Thu 7am-4pm.
OCAP - Dale County Office
Local · Dale County, AL
Community action office: LIHEAP energy assistance and emergency food and shelter help.
334-774-2011
- Who
- Low-income Dale County households
- Where
- 397 Palm Apartment, Ozark 36360
- Good to know
- Address as listed by Ozark City Schools; OCAP main office 334-566-1712.
Pea River Electric Cooperative
Local · Barbour, Coffee, Dale, Henry Counties, AL
Posts local payment-assistance agency list (HRDC, OCAP, Salvation Army, SEACAP, Catholic Social Services); energy efficiency loans.
(800) 264-7732
- Who
- Members of the cooperative; hardship/elderly/disabled members for assistance funds.
- Where
- 1311 W. Roy Parker Road, Ozark, AL 36360
- Good to know
- Referrals: Barbour HRDC 334-687-8372, Utilities Clearing House 334-687-2896; Dale OCAP 334-774-2011, Salvation Army 334-774-6510; Henry SEACAP 334-406-1006; Catholic Social Services 334-793-3601. Local (334) 774-2545. Ask the co-op about payment extensions and medical/life-support flags; Alabama PSC Rule 12(E) does not regulate co-op disconnect rules, each co-op's own board policy applies.
Project SHARE (Alabama Power / Salvation Army utility assistance)
Project Share
Local · 52 Alabama counties
Helps pay Alabama Power bills; apply at the listed agency for your county (Salvation Army office or community action agency).
(205) 328-2420
- Who
- Alabama Power customers in crisis, priority to older adults (60+) and people with disabilities.
- Where
- 2015 26th Ave N, Birmingham 35234
- Good to know
- County list = counties in the Project SHARE servicing-agency table (Alabama Power territory). Priority group is from general program info, confirm with agency.
Project SHARE (Alabama Power / Salvation Army) - statewide line
Project SHARE
Local · 57 Alabama counties
Emergency winter (and summer, if funds allow, for medical emergencies) power-bill help funded by Alabama Power customer donations; also serves rural electric co-op customers.
(205) 328-2420 ext. 2
- Who
- Low-income Alabamians age 60+ and/or disabled.
- Where
- PO Box 11005, Birmingham, AL 35202 (donations)
- Good to know
- Apply at the local Project SHARE partner agency for your county (separate entries); call ext. 2 for the local office. Program page says 57 counties served.
Salvation Army of Coffee and Dale Counties (Ozark)
Local · Dale, Coffee Counties, AL
Food, clothing, school supplies, prescription vouchers, hardship funds for utilities, rent/mortgage and shelter, thrift store; Mon-Fri 9am-5pm.
(334) 445-3070
- Who
- Dale and Coffee County residents in need
- Where
- 1177 Andrews Ave., Ste. E, Ozark, AL 36360
South Alabama Electric Cooperative
Local · 9 Alabama counties
Electric service; office Mon-Fri 8am-5pm.
(334) 566-2060
- Who
- Members of the cooperative; hardship/elderly/disabled members for assistance funds.
- Where
- 13192 Highway 231, Troy, AL 36081
- Good to know
- Toll-free (800) 556-2060. Counties approximate. No assistance program found online - ask; refer to Project SHARE/OCAP. Ask the co-op about payment extensions and medical/life-support flags; Alabama PSC Rule 12(E) does not regulate co-op disconnect rules, each co-op's own board policy applies.
The Salvation Army Dale County Service Center (Dale & Coffee Counties)
Local · Butler, Coffee, Conecuh, Covington, Dale, Escambia Counties, AL
Emergency assistance and Project SHARE power-bill help; call for hours.
(334) 445-3070
- Who
- Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.
- Where
- 1177 Andrews Ave, Ste E, Ozark 36360
- Good to know
- Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/). Project SHARE lists (334) 389-0732 for Dale applicants.
Wiregrass Electric Cooperative
Local · Coffee, Covington, Dale, Geneva, Houston Counties, AL
Electric service.
(334) 588-2223
- Who
- Members of the cooperative; hardship/elderly/disabled members for assistance funds.
- Where
- 509 N. State Hwy 167, Hartford, AL 36344
- Good to know
- Counties from Wikipedia. Toll-free (800) 239-4602. Assistance programs not verified online - ask; refer to SEACAP/Salvation Army Dothan. Ask the co-op about payment extensions and medical/life-support flags; Alabama PSC Rule 12(E) does not regulate co-op disconnect rules, each co-op's own board policy applies.
Alabama Public Service Commission - utility complaints & disconnect rules
Local · 67 Alabama counties
Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.
No phone listed · Website ↗
- Who
- Customers of investor-owned utilities (not co-ops, municipal or most water boards).
- Good to know
- Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.
Statewide programs that serve Dale County (9)
LIHEAP energy assistance
Organized Community Action Program (OCAP)
Statewide, AL
Federal energy help paid straight to the power or gas company. Every Alabama county is served by a Community Action Agency that takes the applications.
334-566-1712
- Who
- Income at or under 150% of the federal poverty level. Heating season: Oct 1 – Apr 30.
- Where
- 507 N Three Notch St, Troy 36081
- Good to know
- This is the LIHEAP agency for Dale County (ADECA list).
- Bring
- Photo ID
- Social Security cards for everyone in the home
- Last month's income proof for every adult
- Utility bill in the applicant's name
ABC Trust energy help
Alabama Business Charitable Trust (Alabama Power)
Statewide, AL
Emergency help with energy bills, given out through the county LIHEAP agency.
Ask the LIHEAP agency above
- Who
- Low-income households or those in temporary hardship
Alabama electric cooperatives (AREA)
Alabama Rural Electric Association
Statewide, AL
Points co-op members to their local electric cooperative for billing help.
1-800-410-2732
- Who
- Members of Alabama electric cooperatives
Alabama Power low-income bill credit
Alabama Power
Statewide, AL
A $14.50 monthly credit on the power bill.
1-800-245-2244
- Who
- Alabama Power customers receiving SSI or Medicaid for Low Income Families
Alabama Power Special Needs Assistance
Alabama Power
Statewide, AL
Due dates matched to benefit check dates, Braille or large-print bills, and services for deaf customers.
1-800-245-2244
- Who
- Alabama Power customers with special needs or on monthly government checks
Project SHARE
Salvation Army of Greater Birmingham
Statewide, AL
Emergency help with power bills for older and disabled Alabamians, funded by Alabama Power customers and electric co-ops.
(205) 328-2420
- Who
- Age 60+ or a person with a disability
Public Service Commission consumer complaints
Alabama Public Service Commission
Statewide, AL
Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.
1-800-392-8050
- Who
- Customers of PSC-regulated utilities
United Way 2-1-1
Anywhere
Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.
2-1-1
- Who
- Anyone
Weatherization
Organized Community Action Program (OCAP)
Statewide, AL
Free home energy upgrades like insulation and air sealing that lower bills going forward. The state line routes them to their county's agency.
334-566-1712
- Who
- Income at or under 200% of the federal poverty level
- Where
- 507 N Three Notch St, Troy 36081
Other help in Dale County