Local in Escambia County (4)
Catholic Social Services of Baldwin County - Robertsdale
Local · Baldwin, Escambia Counties, AL
Help with utilities, food, homelessness, medicine, by appointment Mon-Fri 8:30am-4:30pm.
(251) 947-2293
- Who
- Anyone in crisis regardless of religion; bring photo ID for adults, lease/mortgage, current bills, proof of income, SS cards for household; limited, usually one-time help.
- Where
- 23010 Highway 59 N, Robertsdale 36567
- Email
- ahickey@mobarch.org
- Good to know
- Escambia (Brewton) named as part of its territory in Brewton Standard article; confirm for bill help.
CMC Natural Gas (Clarke-Mobile Counties Gas District)
Local · Baldwin, Clarke, Escambia, Mobile, Washington, Wilcox Counties, AL
Natural gas service; 24/7 customer service line.
(800) 449-3338
- Who
- CMC Gas customers.
- Email
- customerservice@cmcgas.com
- Good to know
- Alt phone 251-246-2428. Service area from company site (north Mobile County). No assistance program listed - ask about arrangements.
The Salvation Army Dale County Service Center (Dale & Coffee Counties)
Local · Butler, Coffee, Conecuh, Covington, Dale, Escambia Counties, AL
Emergency assistance and Project SHARE power-bill help; call for hours.
(334) 445-3070
- Who
- Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.
- Where
- 1177 Andrews Ave, Ste E, Ozark 36360
- Good to know
- Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/). Project SHARE lists (334) 389-0732 for Dale applicants.
Alabama Public Service Commission - utility complaints & disconnect rules
Local · 67 Alabama counties
Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.
No phone listed · Website ↗
- Who
- Customers of investor-owned utilities (not co-ops, municipal or most water boards).
- Good to know
- Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.
Statewide programs that serve Escambia County (6)
LIHEAP energy assistance
Community Action Agency of South Alabama
Statewide, AL
Federal energy help paid straight to the power or gas company. Every Alabama county is served by a Community Action Agency that takes the applications.
877-246-7836
- Who
- Income at or under 150% of the federal poverty level. Heating season: Oct 1 – Apr 30.
- Where
- 26640 N Pollard Rd, Daphne 36526
- Good to know
- Office line: 251-626-2646. This is the LIHEAP agency for Escambia County (ADECA list).
- Bring
- Photo ID
- Social Security cards for everyone in the home
- Last month's income proof for every adult
- Utility bill in the applicant's name
ABC Trust energy help
Alabama Business Charitable Trust (Alabama Power)
Statewide, AL
Emergency help with energy bills, given out through the county LIHEAP agency.
Ask the LIHEAP agency above
- Who
- Low-income households or those in temporary hardship
Public Service Commission consumer complaints
Alabama Public Service Commission
Statewide, AL
Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.
1-800-392-8050
- Who
- Customers of PSC-regulated utilities
Spire Alabama assistance
Spire Alabama (natural gas)
Statewide, AL
Waives the monthly charge for SSI households, DollarHelp toward gas bills, payment plans and budget billing.
1-800-292-4008
- Who
- Spire customers; SSI households for the waiver; up to 300% of poverty for DollarHelp
United Way 2-1-1
Anywhere
Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.
2-1-1
- Who
- Anyone
Weatherization
Community Action Agency of South Alabama
Statewide, AL
Free home energy upgrades like insulation and air sealing that lower bills going forward. The state line routes them to their county's agency.
877-246-7836
- Who
- Income at or under 200% of the federal poverty level
- Where
- 26640 N Pollard Rd, Daphne 36526
- Good to know
- Office line: 251-626-2646.
Other help in Escambia County