Water Bill and Shutoff Help in Lawrence County, AL

6 programs for help with past-due water bills and shutoffs in Lawrence County, Alabama, including 3 local options. Phone numbers, who qualifies and what to bring. Call first: funding opens and closes.

Local in Lawrence County (3)

Catholic Center of Concern - Huntsville (North Alabama)

Local · 9 Alabama counties

Rent/mortgage and utility help, life-threatening prescriptions, clothing room, diapers; apply by telephone intake.

(256) 963-9355
Who
Low-income residents of the 9 listed North Alabama counties, regardless of religion.
Where
1010 Church St, Huntsville 35801
Good to know
Alt phone (256) 489-3484.

The Salvation Army Decatur Corps - Admin Office and Social Services

Local · Lawrence, Limestone, Morgan Counties, AL

Emergency assistance (Center of Hope); call for hours.

(256) 353-2822
Who
Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.
Where
100 Austinville Rd SW, Decatur 35601
Good to know
Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/). Corps chapel at 114 14th St SW.

Alabama Public Service Commission - utility complaints & disconnect rules

Local · 67 Alabama counties

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

No phone listed · Website ↗
Who
Customers of investor-owned utilities (not co-ops, municipal or most water boards).
Good to know
Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

Statewide programs that serve Lawrence County (3)

H2O Foundation

Central Alabama Water customersAbout 2 weeks

Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).

205-244-4390
Who
Central Alabama Water customers who meet income and situation guidelines
Good to know
Call the water company the same day so the account is held while H2O reviews.

Public Service Commission consumer complaints

Alabama Public Service Commission

Statewide, AL

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

1-800-392-8050
Who
Customers of PSC-regulated utilities

United Way 2-1-1

Anywhere

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

2-1-1
Who
Anyone

Other help in Lawrence County