Water Bill and Shutoff Help in Limestone County, AL

Athens Utilities

Municipal TVA power distributor; ask about payment extensions, budget billing and local customer-funded aid.

Who

Customers in the service area.

Where

1806 Wilkinson Street, Athens, AL 35611

Good to know

Also provides gas/water (city utility). Assistance programs not verified - call. Contact from TVA local power company directory; no assistance program verified online - refer to CAPNA/community action for LIHEAP.

Catholic Center of Concern - Huntsville (North Alabama)

Rent/mortgage and utility help, life-threatening prescriptions, clothing room, diapers; apply by telephone intake.

Who

Low-income residents of the 9 listed North Alabama counties, regardless of religion.

Where

1010 Church St, Huntsville 35801

Good to know

Alt phone (256) 489-3484.

Community Table (formerly Limestone County Churches Involved)

Emergency food (Mon-Fri 9-11am, up to 6x/yr) plus emergency rent and utility help.

Who

Limestone County residents; bring proof of residence and income

Where

201 N. Jefferson St., Athens 35611

Good to know

Renamed in 2025.

Madison Utilities (water)

Water and wastewater for City of Madison; call center/lobby 8am-3:30pm, drive-thru 7am-4pm; continuous-usage leak alerts.

Who

Customers in Madison and surrounding areas.

Where

101 Ray Sanderson Drive, Madison, AL 35758

Email

custserv@madisonutilities.org

Good to know

Ask Customer Service about payment arrangements; none described online.

SVdP - St. John the Baptist Conference (Madison)

SVdP

Emergency assistance for Madison-area residents; call parish.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

1055 Hughes Rd, Madison 35758

Good to know

Phone from food-bank list; Limestone coverage assumed for west Madison area - confirm.

The Salvation Army Decatur Corps - Admin Office and Social Services

Emergency assistance (Center of Hope); call for hours.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

100 Austinville Rd SW, Decatur 35601

Good to know

Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/). Corps chapel at 114 14th St SW.

The Salvation Army Decatur-Athens Service Center

Limestone County service center; call for hours.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

17837 US Highway 72, Athens 35611

Alabama Public Service Commission - utility complaints & disconnect rules

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

Who

Customers of investor-owned utilities (not co-ops, municipal or most water boards).

Good to know

Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

H2O Foundation

Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).

Who

Central Alabama Water customers who meet income and situation guidelines

Good to know

Call the water company the same day so the account is held while H2O reviews.

Public Service Commission consumer complaints

Alabama Public Service Commission

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

Who

Customers of PSC-regulated utilities

United Way 2-1-1

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

Who

Anyone