Water Bill and Shutoff Help in Madison County, AL

Catholic Center of Concern - Huntsville (North Alabama)

Rent/mortgage and utility help, life-threatening prescriptions, clothing room, diapers; apply by telephone intake.

Who

Low-income residents of the 9 listed North Alabama counties, regardless of religion.

Where

1010 Church St, Huntsville 35801

Good to know

Alt phone (256) 489-3484.

Huntsville Assistance Program (HAP)

Emergency rent, utility, food and gas-card help; food pantry.

Who

Madison County residents in crisis

Where

1001 Monroe St. SW, Huntsville 35801

Good to know

Also HAP North, 11588 Pulaski Pike, Toney, (256) 828-8788; HAP Madison at 103 Gin Oak Ct.

Madison Utilities (water)

Water and wastewater for City of Madison; call center/lobby 8am-3:30pm, drive-thru 7am-4pm; continuous-usage leak alerts.

Who

Customers in Madison and surrounding areas.

Where

101 Ray Sanderson Drive, Madison, AL 35758

Email

custserv@madisonutilities.org

Good to know

Ask Customer Service about payment arrangements; none described online.

Society of St. Vincent de Paul - District Council of Huntsville

SVdP

District council for Huntsville-area conferences and thrift store (2140 Jonathan Dr NW).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

625 Airport Rd SW, Huntsville 35802

Good to know

Older listing gives (256) 851-8881 for the office/thrift store; not confirmed.

SVdP - Holy Spirit Conference (Huntsville)

SVdP

Emergency assistance; calls taken Wednesdays 8:30-9:30am.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

625 Airport Rd SW, Huntsville 35802

SVdP - Our Lady Queen of the Universe Conference (Huntsville)

SVdP

Emergency assistance; calls taken Tue-Thu 8am-4pm.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

2421 Shady Lane Dr NW, Huntsville 35810

SVdP - St. John the Baptist Conference (Madison)

SVdP

Emergency assistance for Madison-area residents; call parish.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

1055 Hughes Rd, Madison 35758

Good to know

Phone from food-bank list; Limestone coverage assumed for west Madison area - confirm.

SVdP - St. Joseph Conference (Huntsville)

SVdP

Emergency assistance; calls taken Wednesdays 9-11am.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

2300 Beasley Ave NW, Huntsville 35816

The Salvation Army Huntsville Corps

Emergency assistance for Madison County; call for hours.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

2114 Oakwood Ave NW, Huntsville 35810

Good to know

Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/).

Alabama Public Service Commission - utility complaints & disconnect rules

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

Who

Customers of investor-owned utilities (not co-ops, municipal or most water boards).

Good to know

Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

H2O Foundation

Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).

Who

Central Alabama Water customers who meet income and situation guidelines

Good to know

Call the water company the same day so the account is held while H2O reviews.

Public Service Commission consumer complaints

Alabama Public Service Commission

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

Who

Customers of PSC-regulated utilities

United Way 2-1-1

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

Who

Anyone