Water Bill and Shutoff Help in Talladega County, AL

Samaritan House

Help with power, gas and water bills through a case-managed program, plus a food pantry and clothing; open Mon-Thu 9-11:30am.

Who

Talladega-area residents; call or visit to schedule an appointment

Where

806 North St E, Talladega 35160

The Salvation Army Anniston Corps - Admin Office and Social Services

Emergency assistance and Project SHARE power-bill help; Mon, Tue, Thu, Fri 9am-3pm, Wed 9am-2pm.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

412 Noble St, Anniston 36201

Good to know

Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/). Project SHARE lists 404 Noble St; corps chapel at 15 W 4th St.

Alabama Public Service Commission - utility complaints & disconnect rules

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

Who

Customers of investor-owned utilities (not co-ops, municipal or most water boards).

Good to know

Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

H2O Foundation

Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).

Who

Central Alabama Water customers who meet income and situation guidelines

Good to know

Call the water company the same day so the account is held while H2O reviews.

Public Service Commission consumer complaints

Alabama Public Service Commission

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

Who

Customers of PSC-regulated utilities

United Way 2-1-1

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

Who

Anyone