Water Bill and Shutoff Help in Tuscaloosa County, AL

The Salvation Army Tuscaloosa Corps

Salvation Army Center of Hope

Emergency shelter (Center of Hope) for men, women and families, food pantry (M-F 9am-3pm), and emergency rent/utility help and motel vouchers by appointment as funds allow.

Who

Tuscaloosa-area residents in need; financial help about once every 90 days

Where

2902 Greensboro Ave, Tuscaloosa 35401

Good to know

Pantry line listed as ext. 105. Older listings also show (205) 758-2804.

Catholic Social Services of West Alabama

Catholic Family Services

Food pantry by appointment (Tue-Thu 9:30-11:30am; call Mon-Thu after 2pm to book), clothing closet, diapers/formula, limited help with rent, deposits and utility bills.

Who

Anyone in need; financial help about once a month, food about every 3 months

Where

608 James I Harrison Jr Pkwy E, Tuscaloosa 35405

Good to know

Also listed as 608 37th St E (same location, renamed street).

Christ Episcopal Church - Emergency Assistance

Limited help with water, gas and power bills, rent and deposits (focus on back rent to prevent eviction); Mondays only.

Who

Tuscaloosa residents in crisis; about once every 6 months

Where

605 Lurleen Wallace Blvd N, Tuscaloosa 35401

Good to know

Funds limited; call Monday morning.

City of Tuscaloosa Water - Customer Service

Water/sewer billing; lobby Mon-Fri 7:30am-4:30pm, drive-thru 7am-5pm.

Who

City water customers.

Where

2230 Gary Fitts St., Tuscaloosa, AL 35401

Email

utilitybilling@tuscaloosa.com

Good to know

No assistance program listed - call 205-248-5500 or 311 about arrangements.

SVdP - Holy Spirit Conference (Tuscaloosa)

SVdP

Emergency assistance and food help; call for days.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

733 James I Harrison Jr Pkwy E, Tuscaloosa 35405

Temporary Emergency Services of Tuscaloosa County

TES

Free food, clothing and household items, plus utility bill help (incl. Alabama Power Project SHARE heating grants); M-F 8am-4:30pm, Sat 8:30am-3pm.

Who

Low-income Tuscaloosa County residents; some help needs a referral

Where

1705 15th St, Tuscaloosa 35401

Good to know

Second number listed: (205) 345-7330.

Alabama Public Service Commission - utility complaints & disconnect rules

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

Who

Customers of investor-owned utilities (not co-ops, municipal or most water boards).

Good to know

Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

H2O Foundation

Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).

Who

Central Alabama Water customers who meet income and situation guidelines

Good to know

Call the water company the same day so the account is held while H2O reviews.

Public Service Commission consumer complaints

Alabama Public Service Commission

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

Who

Customers of PSC-regulated utilities

United Way 2-1-1

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

Who

Anyone