Water Bill and Shutoff Help in Covington County, AL

Catholic Social Services of Dothan

Emergency Assistance Ministry by appointment Mon-Fri 9am-3pm: rent, utilities, medicine, transportation, food, clothing, furniture/appliances.

Who

Anyone in crisis regardless of religion; bring photo ID for adults, lease/mortgage, current bills, proof of income, SS cards for household; limited, usually one-time help.

Where

557 E Main St, Dothan 36301

Email

cssdothan@mobarch.org

Good to know

Appointments may be scheduled via (251) 434-1500.

Salvation Army (Andalusia office)

Financial help with utility and rent/mortgage costs, by appointment only (no walk-ins).

Who

Covington County residents not already helped by other agencies

Where

Northside Office Park, off U.S. Hwy 29 N., Andalusia, AL

Good to know

Source article undated; confirm office is still open.

Society of St. Vincent de Paul - District Council of Mobile (Help Line)

SVdP

Central help line that routes callers to the parish conference covering their ZIP (17 conferences in the Archdiocese of Mobile).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Good to know

Inactive conferences (call help line instead): Corpus Christi, Most Pure Heart of Mary, Our Lady of Lourdes (Mobile).

SVdP - Christ the King Conference (Andalusia)

SVdP

Emergency assistance and food pantry for Andalusia, Opp, Florala.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

508 Sanford Rd, Andalusia 36420

Email

susanbgantt@centurytel.com

The Salvation Army - Andalusia office (Covington County)

Local service-extension office; call to confirm services.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

Northside Office Park, off U.S. Hwy 29 N, Andalusia

Good to know

From earlier local research, not on the official SA location finder; official directory routes Covington to Dale County Service Center (Ozark). Verify.

The Salvation Army Dale County Service Center (Dale & Coffee Counties)

Emergency assistance and Project SHARE power-bill help; call for hours.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

1177 Andrews Ave, Ste E, Ozark 36360

Good to know

Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/). Project SHARE lists (334) 389-0732 for Dale applicants.

Alabama Public Service Commission - utility complaints & disconnect rules

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

Who

Customers of investor-owned utilities (not co-ops, municipal or most water boards).

Good to know

Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

H2O Foundation

Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).

Who

Central Alabama Water customers who meet income and situation guidelines

Good to know

Call the water company the same day so the account is held while H2O reviews.

Public Service Commission consumer complaints

Alabama Public Service Commission

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

Who

Customers of PSC-regulated utilities

United Way 2-1-1

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

Who

Anyone