Local in Lauderdale County (5)
Catholic Center of Concern - Huntsville (North Alabama)
Local · 9 Alabama counties
Rent/mortgage and utility help, life-threatening prescriptions, clothing room, diapers; apply by telephone intake.
(256) 963-9355
- Who
- Low-income residents of the 9 listed North Alabama counties, regardless of religion.
- Where
- 1010 Church St, Huntsville 35801
- Good to know
- Alt phone (256) 489-3484.
Florence Utilities - Project Help
Local · Lauderdale County, AL
Electric, gas and water utility; Project Help (with The Help Center) pays up to $100 toward final-notice utility bills, first-call basis.
(256) 740-6044
- Who
- Elderly, disabled and others in need in Lauderdale County.
- Where
- 502 East Dr. Hicks Boulevard, Florence, AL 35630
- Good to know
- Project Help details from RocketCityNow; Help Center donations PO Box 1713, Florence 35630 - Help Center phone not verified. Utility site blocked automated reading.
SVdP - St. Joseph Conference (Florence)
SVdP
Local · Colbert, Lauderdale Counties, AL
Emergency assistance for the Shoals; SVdP thrift store at 659 S Poplar St, Florence.
(256) 718-0921
- Who
- Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.
- Good to know
- Phone from earlier local research; verify.
The Salvation Army Florence Corps (Shoals Area)
Local · Colbert, Franklin, Lauderdale Counties, AL
Emergency assistance for the Shoals; call for hours.
(256) 764-4432
- Who
- Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.
- Where
- 1601 Huntsville Rd, Florence 35630
- Good to know
- Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/).
Alabama Public Service Commission - utility complaints & disconnect rules
Local · 67 Alabama counties
Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.
No phone listed · Website ↗
- Who
- Customers of investor-owned utilities (not co-ops, municipal or most water boards).
- Good to know
- Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.
Statewide programs that serve Lauderdale County (6)
LIHEAP energy assistance
Community Action Agency of Northwest Alabama
Statewide, AL
Federal energy help paid straight to the power or gas company. Every Alabama county is served by a Community Action Agency that takes the applications.
256-764-5142
- Who
- Income at or under 150% of the federal poverty level. Heating season: Oct 1 – Apr 30.
- Where
- 745 Thompson St, Florence 35630
- Good to know
- Office line: 256-766-4330. This is the LIHEAP agency for Lauderdale County (ADECA list).
- Bring
- Photo ID
- Social Security cards for everyone in the home
- Last month's income proof for every adult
- Utility bill in the applicant's name
ABC Trust energy help
Alabama Business Charitable Trust (Alabama Power)
Statewide, AL
Emergency help with energy bills, given out through the county LIHEAP agency.
Ask the LIHEAP agency above
- Who
- Low-income households or those in temporary hardship
Public Service Commission consumer complaints
Alabama Public Service Commission
Statewide, AL
Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.
1-800-392-8050
- Who
- Customers of PSC-regulated utilities
Spire Alabama assistance
Spire Alabama (natural gas)
Statewide, AL
Waives the monthly charge for SSI households, DollarHelp toward gas bills, payment plans and budget billing.
1-800-292-4008
- Who
- Spire customers; SSI households for the waiver; up to 300% of poverty for DollarHelp
United Way 2-1-1
Anywhere
Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.
2-1-1
- Who
- Anyone
Weatherization
Community Action Agency of Northwest Alabama
Statewide, AL
Free home energy upgrades like insulation and air sealing that lower bills going forward. The state line routes them to their county's agency.
256-764-5142
- Who
- Income at or under 200% of the federal poverty level
- Where
- 745 Thompson St, Florence 35630
- Good to know
- Office line: 256-766-4330.
Other help in Lauderdale County