Water Bill and Shutoff Help in Lee County, AL

Auburn Water Resource Management

City water/sewer utility.

Who

Auburn water customers.

Where

1501 West Samford Avenue, Auburn, AL

Good to know

Phone is department line; utility billing section on city site. No assistance program found.

Presbyterian Community Ministry

PCM

Zero-interest emergency loans up to $300 for water, gas or power bills, and zero-interest home-repair loans; Mon and Tue 10am-2pm, Thu 12-4pm.

Who

Lee County residents in a financial crisis

Where

143 E Thach Ave, Auburn 36830

Email

info@pcm-al.org

Good to know

Also runs Auburn's CDBG home-repair program for eligible Auburn homeowners.

Society of St. Vincent de Paul - District Council of Mobile (Help Line)

SVdP

Central help line that routes callers to the parish conference covering their ZIP (17 conferences in the Archdiocese of Mobile).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Good to know

Inactive conferences (call help line instead): Corpus Christi, Most Pure Heart of Mary, Our Lady of Lourdes (Mobile).

SVdP - St. Mary Conference (Opelika)

SVdP

Need-based utility assistance by application/appointment for 36801, 36802.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

1000 Fourth Ave, Opelika 36801

Email

Angela.lmt@gmail.com

Good to know

City of Opelika lists (334) 332-0305.

SVdP - St. Michael Parish (Auburn)

SVdP

Utility/hardship help for low-income households; food Thursdays (St. Michael) and Mondays (Loachapoka).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

1100 N College St, Auburn 36830

Good to know

Phone is the parish number from food-bank list.

The Salvation Army Lee County Service Center

Emergency assistance and Project SHARE power-bill help; call for hours.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

1038 Opelika Rd, Auburn 36830

Good to know

Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/). Project SHARE table shows a 601 area-code number for this office (likely an error); use 334-826-0073.

Alabama Public Service Commission - utility complaints & disconnect rules

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

Who

Customers of investor-owned utilities (not co-ops, municipal or most water boards).

Good to know

Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

H2O Foundation

Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).

Who

Central Alabama Water customers who meet income and situation guidelines

Good to know

Call the water company the same day so the account is held while H2O reviews.

Public Service Commission consumer complaints

Alabama Public Service Commission

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

Who

Customers of PSC-regulated utilities

United Way 2-1-1

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

Who

Anyone