Water Bill and Shutoff Help in Baldwin County, AL

Catholic Social Services - Bay Minette Office

North Baldwin office for emergency assistance; call for hours.

Who

Anyone in crisis regardless of religion; bring photo ID for adults, lease/mortgage, current bills, proof of income, SS cards for household; limited, usually one-time help.

Where

610 Railroad Ave, Bay Minette 36507

Good to know

Address from needhelppayingbills listing; verify.

Catholic Social Services of Baldwin County - Robertsdale

Help with utilities, food, homelessness, medicine, by appointment Mon-Fri 8:30am-4:30pm.

Who

Anyone in crisis regardless of religion; bring photo ID for adults, lease/mortgage, current bills, proof of income, SS cards for household; limited, usually one-time help.

Where

23010 Highway 59 N, Robertsdale 36567

Email

ahickey@mobarch.org

Good to know

Escambia (Brewton) named as part of its territory in Brewton Standard article; confirm for bill help.

Christian Service Center (Gulf Shores)

Food pantry and help with rent, utilities and clothing; Mon-Fri 9am-noon.

Who

Residents of Gulf Shores, Orange Beach and Fort Morgan

Ecumenical Ministries - Eastern Shore Office

Emergency aid with food pantry, rent, utilities, prescriptions and transportation after a needs assessment; Mon-Fri 8am-4pm (closed noon-1).

Who

Residents of Fairhope, Spanish Fort, Daphne, Malbis, Point Clear, Barnwell, Montrose, Belforest

Where

564 Fairhope Ave., Fairhope, AL 36532

Ecumenical Ministries - South Baldwin Office

Emergency aid with food pantry, rent, utilities and prescriptions after a needs assessment; Mon-Fri 8am-4pm (closed noon-1).

Who

Residents of Foley, Elberta, Lillian, Magnolia Springs, Bon Secour

Where

102 W. Spruce Ave., Foley, AL 36535

North Baldwin Ecumenical Ministries

Help with food, rent, utilities, clothing and prescriptions; Tue and Thu 9am-noon.

Who

Residents north of I-10

Riviera Utilities

Electric, gas, water and wastewater for Foley/Daphne area; offices Mon-Fri 8am-5pm.

Who

Riviera customers in Baldwin County.

Where

413 East Laurel Ave., Foley, AL 36535

Good to know

Daphne office 700 Whispering Pines Rd, (251) 626-5000. Energy Southeast (AMEA) member. No assistance program listed online - ask about arrangements.

Society of St. Vincent de Paul - District Council of Mobile (Help Line)

SVdP

Central help line that routes callers to the parish conference covering their ZIP (17 conferences in the Archdiocese of Mobile).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Good to know

Inactive conferences (call help line instead): Corpus Christi, Most Pure Heart of Mary, Our Lady of Lourdes (Mobile).

SVdP - Christ the King Conference (Daphne)

SVdP

Emergency assistance for 36526, 36527.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

711 College Ave, Daphne 36526

SVdP - St. Joseph Conference (Lillian)

SVdP

Emergency assistance and food pantry for Lillian and Elberta only.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

12688 Santo Piedro, Lillian 36549

Email

stjoseph1@gulftel.com

Good to know

Food-bank list shows pantry at 34290 US-98, Lillian, (251) 424-5789.

SVdP - St. Lawrence Conference (Fairhope)

SVdP

Emergency assistance and food pantry for 36532, 36533, 36559, 36564.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Email

office@stlawrencefairhope.com

Good to know

Mailing: P.O. Box 254, Fairhope 36533.

SVdP - St. Patrick Conference (Robertsdale)

SVdP

Emergency assistance for 36567, 36551.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

23035 State Highway 59 S, Robertsdale 36567

Email

stvdpstpats@gmail.com

The Salvation Army Coastal Alabama Area Command (Social Services)

Emergency rent/utility help and Project SHARE power-bill help for Mobile area; call for hours.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

1009 Dauphin St, Mobile 36604

Good to know

Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/).

The Salvation Army Foley Social Services (Baldwin County)

Emergency aid for Baldwin County; Gulf Shores 2026 list shows emergency aid Thursdays 10am-3pm.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

2015 N McKenzie St, Foley 36535

Good to know

Local line (251) 285-3056 per City of Gulf Shores assistance list (Feb 2026).

Alabama Public Service Commission - utility complaints & disconnect rules

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

Who

Customers of investor-owned utilities (not co-ops, municipal or most water boards).

Good to know

Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

H2O Foundation

Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).

Who

Central Alabama Water customers who meet income and situation guidelines

Good to know

Call the water company the same day so the account is held while H2O reviews.

Public Service Commission consumer complaints

Alabama Public Service Commission

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

Who

Customers of PSC-regulated utilities

United Way 2-1-1

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

Who

Anyone