Water Bill and Shutoff Help in Mobile County, AL

Catholic Social Services (Mobile)

Limited crisis help with food, clothing, rent, utilities, furniture and appliances.

Who

Mobile-area residents in crisis, any faith

Where

188 S. Florida St., Mobile, AL 36606

Good to know

Also a pantry site at St. Margaret's Catholic Church, 13790 S. Wintzell Ave., Bayou La Batre, AL 36509 (251-434-1550 ext. 44).

Catholic Social Services - Mobile Service Center (Emergency Assistance)

Emergency financial help (rent, utilities, medicine) by appointment, booked by phone Fridays from 8:45am for the next week; USDA food pantry Mon-Fri 8:45-11:30am & 1:30-4pm.

Who

Anyone in crisis regardless of religion; bring photo ID for adults, lease/mortgage, current bills, proof of income, SS cards for household; limited, usually one-time help.

Where

188 S Florida St, Mobile 36606

Good to know

Other programs (251) 434-1550. Also senior ministries, home repair, disability ministries.

Mobile Area Water & Sewer System - Neighbors In Need

MAWSS

Neighbors In Need donations (with Mobile Community Action) help needy families pay water/sewer bills; leak credits; call center 8am-5pm.

Who

Low-income MAWSS customers (screened by Mobile Community Action).

Where

4725 Moffett Road, Mobile, AL 36618

Good to know

251-694-3165 is the 24/7 emergency line (no general customer number published; use live chat). Leak credit: https://www.mawss.com/billing/request-leak-credit

Salvation Army of Coastal Alabama - Social Services

Rent and utility assistance; Loaves and Fishes food program.

Who

Mobile-area residents in need

Where

1009 Dauphin St., Mobile, AL 36604

Good to know

Directory lists social services/Loaves and Fishes at 3200 Pleasant Valley Rd. (251-479-2389); confirm location.

Society of St. Vincent de Paul - District Council of Mobile (Help Line)

SVdP

Central help line that routes callers to the parish conference covering their ZIP (17 conferences in the Archdiocese of Mobile).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Good to know

Inactive conferences (call help line instead): Corpus Christi, Most Pure Heart of Mary, Our Lady of Lourdes (Mobile).

SVdP - Immaculate Conception Cathedral Conference

SVdP

Emergency assistance for downtown Mobile ZIPs 36601, 36602, and 36603/36605 north of I-10.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

411 S Broad St, Mobile 36603

Email

cath.svdpmobile@gmail.com

Good to know

Council lists P.O. Box 66321; street address from Gulf Shores 2026 list/Mapquest.

SVdP - Our Savior Conference

SVdP

Emergency assistance and food pantry for ZIP 36695, part of 36609.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

1801 Cody Rd S, Mobile 36695

Email

svdp.savior@gmail.com

SVdP - St. Dominic Conference

SVdP

Emergency assistance for most of 36693 and 36609 south of Grelot Rd (voicemail).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

4156 Burma Rd, Mobile 36693

Email

gpniccolai1@gmail.com

SVdP - St. Ignatius Conference

SVdP

Emergency assistance for parts of 36608, 36618, 36607.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

3704 Spring Hill Ave, Mobile 36608

Email

stigsvdpmobile@gmail.com

SVdP - St. James Major Conference

SVdP

Emergency assistance for 36610, 36612, 36617 (and shared 36613/36618).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

720 S College St, Prichard 36610

Email

whitf66@att.net

Good to know

Voicemail line (251) 456-0151.

SVdP - St. Mary Conference (Mobile)

SVdP

Emergency assistance for 36604 and part of 36607.

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

106 Providence St, Mobile 36604

Email

stmary.svdpmobile@gmail.com

SVdP - St. Pius X Conference

SVdP

Emergency assistance and food pantry for 36606, parts of 36608/36609 (leave a message).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

217 S Sage Ave, Mobile 36606

Email

spx.svdpmobile@gmail.com

SVdP - St. Thomas the Apostle Conference

SVdP

Emergency assistance and food pantry for north Mobile County: Axis, Citronelle, Chunchula, Creola, Mount Vernon, Saraland, Satsuma, Chickasaw, Eight Mile (voicemail).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

251 N Craft Hwy, Chickasaw 36611

Email

svdpofstthomas@yahoo.com

SVdP - St. Vincent de Paul Parish Conference

SVdP

Emergency assistance and food pantry for 36619, 36582, part of 36609 (voicemail).

Who

Low-income people living in the conference's parish ZIP area; usually a phone intake then home visit; limited funds.

Where

4980 St Vincent Dr, Mobile 36619

Email

svdpstvin@gmail.com

Good to know

WhyHunger lists pantry 2nd Thursday 9-11am and by appointment.

The Salvation Army Coastal Alabama Area Command (Social Services)

Emergency rent/utility help and Project SHARE power-bill help for Mobile area; call for hours.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

1009 Dauphin St, Mobile 36604

Good to know

Counties from Salvation Army ALM division location directory (salvationarmyusa.org/usa-southern-territory/alabama-louisiana-and-mississippi/location-directory/).

The Salvation Army Mobile County Corps

Corps community center for Mobile County; call for hours and services.

Who

Low-income households in crisis in the service area; ID, proof of address/income and the past-due bill or lease usually required; aid depends on available funds.

Where

3200 Pleasant Valley Rd, Mobile 36606

Alabama Public Service Commission - utility complaints & disconnect rules

Takes complaints about PSC-regulated utilities (Alabama Power, Spire); PSC General Rule 12(E) requires termination rules giving special consideration when life/health is threatened or for age/handicap.

Who

Customers of investor-owned utilities (not co-ops, municipal or most water boards).

Good to know

Rule 12(E) summary from LIHEAP Clearinghouse vulnerable-population disconnect page (liheapch.ncat.org/node/2812). PSC phone not verified here - see website.

H2O Foundation

Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).

Who

Central Alabama Water customers who meet income and situation guidelines

Good to know

Call the water company the same day so the account is held while H2O reviews.

Public Service Commission consumer complaints

Alabama Public Service Commission

Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.

Who

Customers of PSC-regulated utilities

United Way 2-1-1

Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.

Who

Anyone