Home › Types of help › Water Bill and Shutoff HelpWater Bill and Shutoff Help in Alabama Statewide programs for help with past-due water bills and shutoffs, plus local help in every county. Pick your county for the full local list.
Pick your county Statewide programs H2O Foundation
Central Alabama Water customers About 2 weeks
Up to $500 toward a Central Alabama Water bill and up to $1,000 for small plumbing repairs. Can help with deposits to restore service (board approval).
205-244-4390
Who Central Alabama Water customers who meet income and situation guidelines Good to know Call the water company the same day so the account is held while H2O reviews.
Public Service Commission consumer complaints Alabama Public Service Commission
Statewide, AL
Takes complaints about regulated power, gas, water and phone utilities after the customer has tried the utility.
1-800-392-8050
Who Customers of PSC-regulated utilities
United Way 2-1-1
Anywhere
Free, 24/7 referral line. Finds the smaller church and community funds near their address that open up week to week. Also 1-888-421-1266, or text a ZIP code to 898-211.
2-1-1
Who Anyone
📋 What to bring Most programs ask for:
Photo ID The past-due bill or shutoff notice Proof of income for the last 30 days (pay stubs, award letters) Social Security cards or numbers for everyone in the home Help people for a living? Case managers and advocates: build a one-page Help Action Plan, email it as a PDF and keep client records with the Pro version.
See Pro features